top of page

FAQ's, PRIVACY POLICY & REFUNDS

1. Is this product returnable after I receive it?

We understand that sometimes things don't go as planned. If your product has a defect or you received the wrong one, our customer care team is here to help. Just give them a call and they'll walk you through the return process.

2. I've received my product and believe there may be a manufacturing defect. Could you please advise me on the next steps to take?

To assist you with a potential manufacturing defect, our customer care team can guide you through the return process. Simply call us, and we will schedule a technician visit for inspection at your convenience. Once approved, the return option will be activated in your "My Orders" section, allowing you to submit a formal return request. Please note that returns are currently accepted for manufacturing defects only. In some instances, we may request images of the product to expedite processing.

3. What are the warrenty policies ?

"Warranty coverage varies by product to ensure it reflects the specific materials used. You'll find detailed warranty information on each product page.

4. How long does it take for ordered products to get delivered ?

"Warranty coverage varies by product to ensure it reflects the specific materials used. You'll find detailed warranty information on each product page.

Contact us if you have any more queries

This Privacy Policy ("Policy") applies to Basudev Wood Private Limited.

We understand that your privacy is important. This Policy describes how we collect, use, disclose, and process personal information when you interact with us through our website, mobile applications, social media channels, and other services (collectively, the "Services").

Your Acceptance

By accessing or using the Services, you agree to the terms and conditions of this Policy. We may provide additional privacy notices at the time we collect information from you.

Information We Collect

The type of information we collect depends on how you interact with us. We collect information directly from you, or through automated means, and from third parties.

Direct Collection

We collect personal information directly from you when you interact with the Services, such as:

  • Contact Information: Name, phone number, and email address

  • Account Information: Username, password, security questions, purchase history, and profile information

  • Billing Information: Payment details, shipping address, and billing contact information

  • User Content: Communications, questions, comments, reviews, and other information you provide

We may collect information about your use of the Services through automated means, such as:

  • Device Information: Device type, operating system, IP address, and browser information

  • Usage Data: Your interactions with the Services, such as pages visited and features used

bottom of page